Bracell implements community engagement initiatives, impact assessments, and development programs across all operations. Our Integrated Management System includes environmental and social impact, risk, and opportunity matrices for both forestry and mill operations.

The results of our environmental and social impact assessments are shared with our stakeholders. Through this practice, we reaffirm our commitment to transparency and corporate accountability.

Local development plans are built around the needs and priorities expressed by local communities, ensuring that initiatives reflect their interests.

Likewise, external stakeholder engagement plans are based on stakeholder mapping to ensure effective communication and alignment with stakeholder expectations.

To encourage active community participation in managing the impacts of our forestry operations, we have established committees and broad consultation processes involving members of local communities, including vulnerable groups. For communities located in the areas of influence of our forestry and mill operations, our Community Relations department engages regularly with local residents, keeping them informed about impacts and the mitigation measures in place.

We have formal procedures in place for documenting and addressing community concerns and complaints. Through ongoing engagement, the Community Relations team broadly disseminates information about our Contact Us hotline (0800 709 1490 in São Paulo, Minas Gerais, Goiás and Paraná and 0800 284 4747 in Bahia and Sergipe) to residents living near our forestry operations. Additional initiatives include awareness campaigns on forest fire prevention and the display of our contact channel on company vehicles operating in the field to receive feedback and complaints specifically related to our fleet operations.

Community relationship building and engagement practices

Committees	Community associations are commonplace in the region where we operate in Bahia. Bracell has established committees and other permanent channels to help cultivate good relationships with associations and engage closely with community leaders in each region. We also support public institutions such as the Civil and Military Police, Public Prosecutor’s Office, the Judiciary, and other governmental agencies. For our operations in São Paulo, community engagement takes place through one-on-one conversations with local residents and through meetings with community groups when local leaders are present.
Community surveys	We conduct on-site visits to survey the communities neighboring our operations. These surveys identify resident families, community leaders, and the key needs and aspirations of each community. We also assess existing infrastructure, potential impacts from our operations, as well as the presence of traditional communities, indigenous peoples, or Areas of High Social and/or Cultural Heritage Value.
Impact Zoning Map	We map our planting, preservation, and enrichment areas to identify Bracell’s activities across the areas where we operate. Communities situated within these zones are categorized according to their level of influence on our operations and projects. We also identify any traditional communities, including quilombola and indigenous settlements. This mapping exercise, conducted by the Planning team, provides a visual overview of the areas covered and the distribution of communities, including quilombola communities in Bahia and indigenous communities in São Paulo.
Stakeholder Mapping and Matrix	Community database information is managed through a stakeholder matrix, which collates stakeholder data including host municipality, representative organization, type of institution, contact information, level of influence, stakeholder profile, and key interests. In 2025, Bracell’s stakeholder matrix in Bahia expanded compared to 2024, totaling 2,014 stakeholders. The engagement profile indicates predominantly positive or stable perceptions: 49% are favorable and 46% neutral, while only 5% hold an unfavorable view of the company’s operations.
Community meetings	We convene gatherings to keep stakeholders abreast of Bracell’s forestry management operations, including planting, harvesting, haulage, and other operations near communities. During these sessions, we address inquiries, document grievances, and identify communities’ primary needs. We also provide informational materials about the company and available communication channels. Discussions are also held with indigenous communities. In the Northeast, there are no records of indigenous peoples within our forest properties (see GRI 411-1 Incidents of violations involving rights of indigenous peoples).
Operational outreach in São Paulo and Bahia	Bracell directly engages with and monitors impacts on neighbors and communities near eucalyptus farms, including indigenous peoples (in São Paulo, learn more in GRI 411-1 Incidents of violations involving rights of indigenous peoples) and quilombola communities (in Bahia, where they are located).   In Bahia, Bracell holds meetings to share information about planting, harvesting, transportation, and other activities. During these meetings, we answer questions, document complaints, identify community needs, and map out areas of concern.   In São Paulo, impact monitoring and risk management is done in three stages: pre-operation, during operation, and post-operation. The focus is on prevention and, when necessary, implementing mitigation measures to minimize impacts.
Production and distribution of informational materials	We advertise our “Contact Us” channel in our “operational outreach” kit, which includes informational brochures about the forestry cycle, videos with information about eucalyptus cultivation, forest fire campaign materials, and copies of the company’s Public Forestry Management Brief.

In 2025, we carried out engagement and relationship-building activities with communities in 114 municipalities in the state of São Paulo, 16 in Minas Gerais, 2 in Goiás, and 3 in Paraná. In the Northeast, these activities covered 44 municipalities, including 41 in Bahia and 3 in Sergipe, such as Alagoinhas, Aporá, Araçás, Catu, Cardeal da Silva, Dias D’Ávila, Entre Rios, Esplanada, Itanagra, Jandaira, Mata de São João, Ouriçangas, Pojuca, Santo Amaro and São Sebastião do Passé in Bahia, as well as Cristianápolis, Santa Luzia do Itanhy and Indiaroba in Sergipe.

In the Midwest, Southeast, and South, operational impacts identified included noise pollution and odors around our industrial sites and, in forestry operations, excessive dust, road damage or blockages, speeding, chemical drift, and property damage—all of which were mitigated.

However, the number of complaints filed in São Paulo increased from 363 in 2024 to 449 in 2025. This increase was due to the expansion of forestry operations, which led to more complaints related to third-party property damage, dust from truck traffic, and service road damage. Complaints related to speeding decreased. The rise in reported cases was also influenced by our efforts to advertise reporting channels and by the stronger relationships we have built with local communities.

Mill and forestry operations (São Paulo)

Complaints	2023	2024	2025
Damage to third-party property	41	88	240
Airborne dust caused by trucks and machinery	37	101	116
Road maintenance	63	113	0
Road damage	0	28	236
Maintenance of roads, bridges and culverts	0	0	0
Speeding	0	26	30
Fence maintenance	27	6	0
Others	3	1	0
Total	168	362	622
Total mill and forestry	171	363	622
Note 1: The “Other” category includes events related to industrial operations. Note 2: In 2025, the increase in reports in São Paulo compared to the previous year resulted from the intensification of forestry operations. The main topics involved damage to third-party property, dust generation from truck traffic, damage to roads and access routes, while complaints about speeding decreased. The growth in the number of reports also reflects the improved effectiveness of communication channels and the strengthening of relationships with local communities, which encouraged the use of official channels for handling cases.

 

Mill and forestry operations (Bahia)

Complaints	2023	2024	2025
Damage to third-party property	12	14	9
Roads	14	6	13
Oil leakage	0	0	1
Dust (forestry operations only)	8	2	17
Contractors (complaints from contractors directed to their contracting companies)	14	18	23
Dangerous driving	11	9	7
Noise	2	0	1
Odor	1	1	1
Others	16	11	10
Total mill and forestry	78	61	82

Note 1: the complaints category were updated compared to the 2024 reporting cycle to enhance data transparency (GRI 2-4).
Note 2: the category “odor” was included for Bahia pulp operation and its historical number of complaints. “Oil leakage” was included as a reporting category starting in 2025. There are no previous records of this type of complaint. The complaint refers to an oil leak from machinery operated by a third-party service provider during forestry activities. The incident was identified through the whistleblowing hotline (Contact Us channel) and was promptly mitigated by the contractor, which removed the affected soil and sent it for remediation by a specialized company (GRI 2-4).
Note 3: the category “Other” refers to complaints recorded only once throughout the year, regardless of whether they originated from forestry or industrial operations.
Note 4: In 2025, there was a reduction in the number of complaints related to property damage and traffic recklessness. Conversely, there was an increase in reports of road damage, dust incidence, and contractor-related complaints, driven by the implementation of new forestry projects and the expansion of operations from 42 to 44 municipalities. The rise in complaints is also attributable to the enhanced visibility of the “Contact Us” channel (for submitting complaints and grievances) and the strengthening of engagement initiatives with local communities.