In 2025, we carried out engagement and relationship-building activities with communities in 114 municipalities in the state of São Paulo, 16 in Minas Gerais, 2 in Goiás, and 3 in Paraná. In the Northeast, these activities covered 44 municipalities, including 41 in Bahia and 3 in Sergipe, such as Alagoinhas, Aporá, Araçás, Catu, Cardeal da Silva, Dias D’Ávila, Entre Rios, Esplanada, Itanagra, Jandaira, Mata de São João, Ouriçangas, Pojuca, Santo Amaro and São Sebastião do Passé in Bahia, as well as Cristianápolis, Santa Luzia do Itanhy and Indiaroba in Sergipe.

In the Midwest, Southeast, and South, operational impacts identified included noise pollution and odors around our industrial sites and, in forestry operations, excessive dust, road damage or blockages, speeding, chemical drift, and property damage—all of which were mitigated.

However, the number of complaints filed in São Paulo increased from 363 in 2024 to 449 in 2025. This increase was due to the expansion of forestry operations, which led to more complaints related to third-party property damage, dust from truck traffic, and service road damage. Complaints related to speeding decreased. The rise in reported cases was also influenced by our efforts to advertise reporting channels and by the stronger relationships we have built with local communities.

Mill and forestry operations (São Paulo)

Complaints	2023	2024	2025
Damage to third-party property	41	88	240
Airborne dust caused by trucks and machinery	37	101	116
Road maintenance	63	113	0
Road damage	0	28	236
Maintenance of roads, bridges and culverts	0	0	0
Speeding	0	26	30
Fence maintenance	27	6	0
Others	3	1	0
Total	168	362	622
Total mill and forestry	171	363	622
Note 1: The “Other” category includes events related to industrial operations. Note 2: In 2025, the increase in reports in São Paulo compared to the previous year resulted from the intensification of forestry operations. The main topics involved damage to third-party property, dust generation from truck traffic, damage to roads and access routes, while complaints about speeding decreased. The growth in the number of reports also reflects the improved effectiveness of communication channels and the strengthening of relationships with local communities, which encouraged the use of official channels for handling cases.

 

Mill and forestry operations (Bahia)

Complaints	2023	2024	2025
Damage to third-party property	12	14	9
Roads	14	6	13
Oil leakage	0	0	1
Dust (forestry operations only)	8	2	17
Contractors (complaints from contractors directed to their contracting companies)	14	18	23
Dangerous driving	11	9	7
Noise	2	0	1
Odor	1	1	1
Others	16	11	10
Total mill and forestry	78	61	82

Note 1: the complaints category were updated compared to the 2024 reporting cycle to enhance data transparency (GRI 2-4).
Note 2: the category “odor” was included for Bahia pulp operation and its historical number of complaints. “Oil leakage” was included as a reporting category starting in 2025. There are no previous records of this type of complaint. The complaint refers to an oil leak from machinery operated by a third-party service provider during forestry activities. The incident was identified through the whistleblowing hotline (Contact Us channel) and was promptly mitigated by the contractor, which removed the affected soil and sent it for remediation by a specialized company (GRI 2-4).
Note 3: the category “Other” refers to complaints recorded only once throughout the year, regardless of whether they originated from forestry or industrial operations.
Note 4: In 2025, there was a reduction in the number of complaints related to property damage and traffic recklessness. Conversely, there was an increase in reports of road damage, dust incidence, and contractor-related complaints, driven by the implementation of new forestry projects and the expansion of operations from 42 to 44 municipalities. The rise in complaints is also attributable to the enhanced visibility of the “Contact Us” channel (for submitting complaints and grievances) and the strengthening of engagement initiatives with local communities.