GRI 3-3 Management of material topics: Community engagement and local development
Building close and transparent relationships with local communities is a top priority for Bracell. Among our core values is supporting the communities where we operate and helping to drive local development. We believe that for any operation to be good for Bracell, it must first be good for the community.
To this end, our operations follow procedures and control mechanisms that are part of our management system, with a focus on mitigating the risks and impacts of our forestry, mill, and logistics operations. We also carry out long-term structured projects through Bracell Social, with clear goals and targets focused on promoting entrepreneurship, education, and well-being in local communities—as part of our Bracell 2030 commitments.
Our approach to stakeholder engagement includes informing communities and neighbors near our forestry and mill operations about the actual and potential impacts of our operations. Initiatives are structured around open communication with stakeholders and the following goals:
- Inform neighboring communities about upcoming forestry operations in their vicinity, including potential risks and both positive and negative impacts from these operations
- Strengthen our relations with communities and neighbors
- Enhance communication with our communities and neighbors
- Contribute to strengthen initiatives and increase responsiveness to requests from local communities
- Identify, prevent and minimize potential impacts caused by operations on these communities and neighbors
- Mitigate the risk of potential community issues that could affect our operations
- Address inquiries and concerns regarding operational aspects and the company as a whole.
Bracell’s Integrated Management System (IMS) includes a standard, available to all employees, on relations with traditional peoples and communities.
The standard outlines criteria and requirements for establishing an integrated management process for engaging with communities neighboring Bracell’s forestry and mill operations. It also contains guidance on relations with traditional peoples and communities, in compliance with applicable laws and regulations.
The objectives of the standard is to establish continuous two-way communication, provide up-to-date and transparent information, identify and evaluate social aspects, establish measures to control and mitigate potential negative impacts, and identify positive impacts.
In managing this material topic, identified potential positive impacts include increased job creation and opportunities for partnerships; improved quality of life and/or living conditions in the areas where we operate, due to increased private social investment—through initiatives across education, inclusion, entrepreneurship, and community development; and improved local infrastructure as a result of company-driven investments and collaborations.
In terms of negative impacts, our management approach includes addressing the risk of conflicts with neighboring communities over impacts from operations. This risk is managed through our impact mitigation practices and close engagement with local communities.
Promoting Women’s Entrepreneurship, Education, and Income Generation
As part of the social targets in our Bracell 2030 roadmap, we have committed to promoting women’s entrepreneurship, expanding income opportunities and strengthening public education in the regions where we operate.
In 2025, we surpassed our target to ensure that at least 60% of “impact business” projects were led by women, achieving 73%. This underscores our continued commitment to gender equity and women’s leadership (learn more about Bracell Social, our social investment platform, under GRI 203-1 Infrastructure investments and services supported).
We also aim to raise the income of families involved in income-generation initiatives in priority areas by 20% by 2030.
In education, Bracell is helping to improve learning outcomes in communities with historically low academic performance. We have set a target to increase Portuguese and math proficiency by 30% in the public schools participating in our programs.
In addition to direct investments in educational projects, Fundação Bracell actively engage in advocacy around public education policy. In April 2025, it publicly advocated for prioritizing Early Childhood Education in the new National Education Plan (PNE) during a meeting in Brasília (DF) with the Joint Parliamentary Front for Education and the Special Commission for the PNE. The Foundation presented evidence demonstrating the higher social return of investments in early childhood and emphasized the need for stronger political and budgetary prioritization of this stage of education, given its impact on both children’s current well-being and their long-term outcomes.
Flagship initiatives
- São Paulo – Structured social investment: in January 2025, we launched the first edition of the Bracell Social Public Call for Projects. The initiative selected nine projects focused on health and well-being, sports, education, culture, environmental education and women’s entrepreneurship and allocated approximately R$600,000 to strengthen civil society organizations in five municipalities in the state of São Paulo.
- Bahia – Implementation of public programs under discussion: Following the completion of the impact study for the Continuing Education Program, we refined the project’s strategic approach. We especially highlight our social and political outreach efforts in education, which in 2025 supported municipalities in conducting public meetings to assess the implementation of their Municipal Education Plans (PME), a critical starting point for the development the next ten-year PME. A total of 11 public meetings were held, bringing together education professionals, students, families and representatives of organized civil society.
- Mato Grosso do Sul – From territorial assessment to program implementation After completing the territorial development assessment in Mato Grosso do Sul, we implemented 11 social programs in the region. Meanwhile, we continued established initiatives in the state, such as the Vision of the Future Program, which conducted eye examinations for 6,544 children in public schools across three municipalities, provided eyeglasses and monitored improvements in academic proficiency.
Monitoring and measurable progress toward 2030 targets: With the progress tracking structure developed in 2024—including baselines, an impact framework and defined indicators—we improved the accuracy of our social performance metrics. In 2025, we reported that families participating in income generation projects have already increased their real income by 10% since 2023, advancing toward the 20% target set for 2030. We also exceeded our target of 60% women-led impact businesses, reaching 73%.
GRI 202-2 Proportion of senior management hired from the local community
At Bracell, the term “senior management” refers to individuals serving as President, Vice President, Chief Operations Officer, or Head of Operations. As of the reporting year, Bracell’s senior management team comprises 15 members—14 based in São Paulo and 1 in Bahia. In 2025, no directors were recruited from the local community.
At present, Bracell Papéis does not have dedicated executives within its organizational structure.
Read more under GRI 405-1 Diversity of governance bodies and employees).
GRI 203-1 Infrastructure investments and services supported
We invested in structural projects in partnership with communities near our operations. Through Bracell Social, we supported initiatives in Education, Well-being, and Empowerment.
Bracell Social is built around three main pillars:
- Education: Bracell believes in education as the cornerstone for societal development. Through projects and initiatives that engage both children and adults in our areas of operation, our efforts have helped improve educational practices in public schools. These programs also foster environmental civics, develop leadership skills, and support the professional development of adolescents and young adults. This further underscores our belief in the transformational role of education.
- Empowerment: Bracell works to strengthen production collectives and social enterprises through training initiatives focused on leadership, empowerment, and creating employment and income opportunities. We work to develop and strengthen productive activities, invest in training and technical assistance, develop community leaders, promote cooperativism, and facilitate social participation mechanisms including public calls for projects and public-private partnerships.
- Well-being: we provide community residents with free leisure, culture, health promotion, and civics activities that foster well-being and civic engagement in the communities around our facilities.
Bracell Social Center
Launched in November 2024 as a dedicated community engagement space, the Bracell Social Center completed its first full year of activities in 2025, exceeding participation targets and delivering a broad and diverse program of activities.
Located in Lençóis Paulista, São Paulo, the facility welcomed more than 4,000 visitors, including 1,347 individuals who directly benefited from activities throughout the year.
Within the education pillar, the Bracell Social Center serves as the starting point for the Descobertas visits program, designed for ninth-grade students from public and private schools across the region. Approximately 1,200 students from 38 schools took part in the initiative.
The Center functions as a reception and briefing venue before students visit the mill. During the experience, students gain exposure to Bracell’s mills and forestry operations, engage with different technologies, interact with employees from multiple disciplines, and learn firsthand about initiatives that help to balance economic development, sustainability, and environmental conservation.
In May 2025, the Center hosted the announcement of the nine projects selected in the first Bracell Social Public Call for Projects, allocating approximately R$600,000 to five municipalities in the state of São Paulo (see GRI 3-3: Management of material topics: Community engagement and local development) The venue also supported job transition efforts. In partnership with the Municipal Department for Economic Development, it welcomed and trained individuals laid off from a local factory earlier in the year, and provided advice to help them redirect their careers.
As part of Women’s Month in March, Casa Bracell Social hosted a roundtable discussion under the theme, “Voices that Empower: Women, the Labor Market and Beyond,” open to the community and to women supported by civil society organizations and social assistance services. The event encouraged reflection, shared learning, and discussion on women’s professional and social experiences.
The well-being agenda also included a free lecture titled “Taking Care of Yourself: Health and Well-Being for Women,” offering participants a holistic perspective on quality of life. In July, the Center launched the first edition of “Vacation at the Center,” providing free educational and recreational activities, including kite-making and mini-garden workshops, as well as movie sessions for children and adolescents. During the second half of the year, the venue continued to offer free monthly Pilates classes open to the public through December.
In June, to mark Environment Week, the Bracell Social Center hosted a series of interactive educational workshops. The initiative was designed to strengthen environmental literacy among children enrolled in the Social Interaction- and Bond-Building Service (SCFV) in Lençóis Paulista, São Paulo. Through a participatory and experiential approach, the program fostered ecological awareness by promoting hands-on learning activities, including demonstrations on how to produce eco-friendly paints derived from fruits, vegetables, seeds, and algae, followed by painting sessions using tote bags (ecobags).
As part of the programming, we also organized film screenings aimed at enhancing environmental awareness and critical thinking among seventh-grade students from public state schools in Macatuba, São Paulo. Students viewed the independent documentary O Lixo Nosso de Cada Dia (“Our Daily Waste”), which prompts reflection on waste management pathways and examines society’s relationship with the waste it generates. Following the screening, students were divided into groups and participated in a facilitated discussion led by members of Bracell’s Environmental team, reinforcing key concepts presented in the film.
In October, we delivered the initiative “Youth and the Future of the UN,” engaging adolescents served by the LideraJovem Institute in Lençóis Paulista, São Paulo. Participants took part in a workshop on the United Nations, where they practiced negotiation and debate. The activity brought together 31 young people, ages 13 to 17, representing diverse neighborhoods across the municipality.
Conexão Program
In 2025, the Bracell Social Center also hosted the Conexão program, a corporate initiative aimed at strengthening civil society organizations in the regions where Bracell operates. A total of 58 organizations applied, and 32 participated in the training cycle.
The program is designed to build organizational capacity, enabling participating organizations to improve governance practices and expand the social impact of their initiatives. By providing advice on management, financial planning, and organizational structuring, the program supports organizations in accessing funding opportunities and improving operational efficiency, fostering greater autonomy and long-term sustainability.
| Bracell Social | 2023 | 2024 | 2025 |
| Education | 11 | 10 | 7 |
| Empowerment | 10 | 9 | 9 |
| Well-being | 18 | 15 | 6 |
| Bracell Social House events | – | – | 1 |
| Araribá Indigenous comunity | – | – | 1 |
| Partnership | – | – | 4 |
| Total | 31 | 39 | 28 |
Note 1: Bracell Social House events consider Bracell Social initiatives addressed to local communities, focused on Education, Well-being and Empowerment.
Note 2: Araribá Indigenous comunity initiatives are focused on local community listening and engagement activities, aligned with stakeholder engagement practices described in GRI 2, with the requirements of GRI 413 regarding the organization’s interactions with local communities ang GRI 411-1 in regards to rights of indigenous peoples.
Note 3: The projects included in the “Partnership” category are: Lidera Jovem and FILLP in the state of São Paulo; Miniempresa na Comunidade, an initiative supported by Bracell Celulose Bahia; and Parceiro Social, supported by Bracell Papéis Nordeste.
Bracell is one of the sponsors of Instituto LideraJovem, a civil society organization that helps young people in Lençóis Paulista and surrounding areas (São Paulo state) develop life plans and strengthen their leadership skills, preparing them for the job market and broader life challenges. The Institute also trains adult facilitators in active methodologies for working with youth.The Festival Integrado de Literatura de Lençóis Paulistas (FILLP) is a local literary event that promotes reading among children and adolescents.
The Miniempresa na Comunidade Program aims to foster entrepreneurship with a focus on income generation in communities in the municipalities of Camaçari (BA) and Dias D’Ávila (BA). In 2025, 10 mini-companies were created with support from the initiative, which is carried out by Júnior Achievement Bahia.
The Parceiro Social Program, developed by Universidade Senai-Cimatec, contributes to high-quality academic training for young people in situations of social vulnerability. Bracell supports students’ continued participation in the program by providing financial aid scholarships to cover transportation and food expenses.
| Bracell Social | 2023 | 2024 | 2025 |
| Education | 72,764 | 107,792 | 98,309 |
| Empowerment | 26,012 | 15,748 | 12,973 |
| Well-being | 65,232 | 28,600 | 30,299 |
| Bracell Social House events | – | – | 1,347 |
| Araribá Indigenous comunity | – | – | 55 |
| Partnership | – | – | 16.844 |
| Total | 164,008 | 152,140 | 159,827 |
Note 1: Bracell Social House events consider Bracell Social initiatives addressed to local communities, focused on Education, Well-being and Empowerment.
Note 2: Araribá Indigenous comunity initiatives are focused on local community listening and engagement activities, aligned with stakeholder engagement practices described in GRI 2, with the requirements of GRI 413 regarding the organization’s interactions with local communities ang GRI 411-1 in regards to rights of indigenous peoples.
Note 3: The projects included in the “Partnership” category are: Lidera Jovem and FILLP in the state of São Paulo; Miniempresa na Comunidade, an initiative supported by Bracell Celulose Bahia; and Parceiro Social, supported by Bracell Papéis Nordeste.
Bracell is one of the sponsors of Instituto LideraJovem, a civil society organization that helps young people in Lençóis Paulista and surrounding areas (São Paulo state) develop life plans and strengthen their leadership skills, preparing them for the job market and broader life challenges. The Institute also trains adult facilitators in active methodologies for working with youth.The Festival Integrado de Literatura de Lençóis Paulistas (FILLP) is a local literary event that promotes reading among children and adolescents.The Miniempresa na Comunidade Program aims to foster entrepreneurship with a focus on income generation in communities in the municipalities of Camaçari (BA) and Dias D’Ávila (BA). In 2025, 10 mini-companies were created with support from the initiative, which is carried out by Júnior Achievement Bahia.The Parceiro Social Program, developed by Universidade Senai-Cimatec, contributes to high-quality academic training for young people in situations of social vulnerability. Bracell supports students’ continued participation in the program by providing financial aid scholarships to cover transportation and food expenses.
| Bracell Social | 2023 | 2024 | 2025 |
| Education | R$ 3,755,301.30 | R$ 3,856,191.24 | R$ 3,749,417.12 |
| Empowerment | R$ 2,712,761.37 | R$ 2,937,657.07 | R$ 3,049,358.19 |
| Well-being | R$ 2,571,486.65 | R$ 1,677,259.58 | R$ 1,863,575.14 |
| Bracell Social House events | – | – | R$ 395,000.00 |
| Araribá Indigenous comunity | – | – | R$ 403,036.00 |
| Partnership | – | – | R$ 532.000,00 |
| Total | R$ 9,039,549.32 | R$ 8,471,107.89 | R$ 9,992,386.45 |
Note 1: Bracell Social House events consider Bracell Social initiatives addressed to local communities, focused on Education, Well-being and Empowerment.
Note 2: Araribá Indigenous comunity initiatives are focused on local community listening and engagement activities, aligned with stakeholder engagement practices described in GRI 2, with the requirements of GRI 413 regarding the organization’s interactions with local communities ang GRI 411-1 in regards to rights of indigenous peoples.
Note 3: The projects included in the “Partnership” category are: Lidera Jovem and FILLP in the state of São Paulo; Miniempresa na Comunidade, an initiative supported by Bracell Celulose Bahia; and Parceiro Social, supported by Bracell Papéis Nordeste.
Bracell is one of the sponsors of Instituto LideraJovem, a civil society organization that helps young people in Lençóis Paulista and surrounding areas (São Paulo state) develop life plans and strengthen their leadership skills, preparing them for the job market and broader life challenges. The Institute also trains adult facilitators in active methodologies for working with youth.The Festival Integrado de Literatura de Lençóis Paulistas (FILLP) is a local literary event that promotes reading among children and adolescents.The Miniempresa na Comunidade Program aims to foster entrepreneurship with a focus on income generation in communities in the municipalities of Camaçari (BA) and Dias D’Ávila (BA). In 2025, 10 mini-companies were created with support from the initiative, which is carried out by Júnior Achievement Bahia.The Parceiro Social Program, developed by Universidade Senai-Cimatec, contributes to high-quality academic training for young people in situations of social vulnerability. Bracell supports students’ continued participation in the program by providing financial aid scholarships to cover transportation and food expenses.
Stand-out projects in 2025
Mãos Dadas program
Our Mãos Dadas volunteering program, now based at the Bracell Social Center, aims to engage employees and their families in activities that benefit the community, encouraging them to donate their time and skills to social causes—fostering civics, self-esteem, a sense of belonging, and the development of new skills and competencies.
Among these initiatives, Founder’s Day stands out as part of RGE’s annual volunteering calendar. On this date, employees from all regions where the group operates dedicate their time to volunteering activities, putting into practice the company’s guiding philosophy: “It’s only good for Bracell if it’s good for our Community.”
In 2025, 25 social organizations were benefited, impacting around 10,000 people. The program also collected and distributed around 4.8 metric tons of food and involved more than 5,400 volunteers, illustrating the power of social engagement.
During the year, the Mãos Dadas volunteering program was further strengthened with the creation of a regional committee that included representatives from all areas of the business. We implemented a structured calendar of community-focused actions, including hands-on activities and donation campaigns, strengthening employee engagement and Bracell’s social impact in the communities where we operate.
In addition to these initiatives, as part of Bracell Environment Week, we held a voluntary clean-up drive at Santos Beach (SP) on June 7, in partnership with Instituto Mar Azul.
Ponteiras Sustentáveis
In 2025, Bracell formalized the Ponteiras Sustentáveis (“Sustainable Tops”) program, turning an informal practice into a structured social project focused on local development. The initiative shares raw material from eucalyptus tops—wood residues that, after mechanized harvesting, are of insufficient diameter to be economically viable for pulp production—with communities in municipalities across the North Coast, Agreste Baiano, and Recôncavo regions of Bahia.
Through associations and cooperatives, communities collect these tops and sell them for different purposes, such as charcoal production, fencing, and other uses, generating local income from material that would otherwise be discarded.
The year was dedicated to setting up the initiative, which included formalizing the cooperative, drafting the contract, implementing occupational safety measures (such as the use of PPE), and standardizing appropriate infrastructure, including rest areas. This aimed to ensure the sustainability of the business and the quality of life of those involved.
The program generated R$10 million in income for local communities.
Visão no Futuro
The Visão do Futuro project aims to enhance quality of learning and reduce school dropout by improving eye health, which is directly linked to educational attainment. The program provides eye exams for children in public schools and, when needed, supplies eyeglasses, and subsequently follows students’ proficiency and learning attainment.
In 2025, the program was expanded in Mato Grosso do Sul—where it was implemented in 2023—and extended to São Paulo. In Mato Grosso do Sul, the impact can be seen in municipalities such as Santa Rita do Pardo, Bataguassu, and Água Clara, where 6,544 children were examined and 93 received eyeglasses for the first time.
Conexão
The Conexão program is a Bracell initiative designed to strengthen civil society organizations by providing training in organizational management, communication, fundraising strategies, and the preparation of submissions for public calls for projects.
In 2025, Bracell launched the third edition of the program, further delivering on our commitment to strengthening the third sector in the region. The project offered 40 free spots for charities from the municipalities of Agudos, Bauru, Botucatu, Lençóis Paulista, Macatuba, and Pederneiras, and each organization could nominate up to four representatives over the course of the program. Registration was open from September 19 to October 10, and the classes were delivered in person from October to December at the Bracell Social Center, with representatives from 32 civil society organizations participating.
As in previous years, the third edition was delivered in partnership with Instituto Ekloos, a nationally leading organization providing support to nonprofits. The overarching goal is to provide practical management tools and build a collaborative network among charities to multiply opportunities for community transformation.
Continuing Education
Established 11 years ago by Bracell in a technical partnership with Instituto Chapada de Educação e Pesquisa (Icep), our Continuing Education Program provides ongoing training for education professionals—including teachers, pedagogical coordinators, principals, and technical teams from municipal education departments—with a focus on improving teaching practices, especially in reading, writing, and mathematics.
The year was also marked by several accolades and other recognition. In July, an anti-racist education initiative developed by a program-supported daycare center, Creche da Baixa da Candeia, in Alagoinhas, was recognized by the Ministry of Education (MEC) and ranked among the 739 most inspiring full-time holistic education experiences in Brazil.
In São Paulo, initiatives were delivered at the state level through Parceiros da Educação and at the municipal level with Associação Bem Comum. A total of 1,140 hours of training were delivered, indirectly impacting 4,334 state schools and a further 37 schools in the municipalities of Agudos, Bauru, Macatuba, and Pederneiras.
In these municipalities, during a seminar titled, “Literacy: paths to school success”, public sector representatives symbolically signed their commitment to the project’s 2025 and 2026 cycle.
The Continuing Education Program is helping to improve the Basic Education Development Index (IDEB) scores of the municipalities where Bracell operates and is working toward the Bracell 2030 roadmap target of improving Portuguese and mathematics proficiency by 30% in Bracell-supported public schools in areas with low school achievement rates. In 2025, the project reached 67,943 educators, students, and family members in the states of São Paulo and Bahia.
Dona Della
The Dona Della project promotes women’s financial independence by supporting the creation or development of women-led businesses—whether formal or informal—advancing their growth and market access, and helping them gain a foothold in the market.
In São Paulo, in 2025, the project focused on promoting business acceleration initiatives led by women. In partnership with the Small Business Support Service (Sebrae), participants were offered individualized consulting, workshops, a business meeting, and missions to the Entrepreneur Fair held by the institution in São Paulo (SP)—the largest event of its kind in the country.
A total of 330 women participated, representing ten municipalities. They raised R$15,021.70 through exhibiting and selling products at the Bracell Social Collective Fair and at the Business Meeting.
The Bracell Social Center hosted training workshops on business management topics, strengthening its role in supporting women’s entrepreneurship in the region.
In November, a month dedicated to celebrating women’s entrepreneurship, we organized the first addition of Dona Della Day, bringing together around 250 women from the municipalities of Lençóis Paulista, Macatuba, Avaí, Borebi, Bauru, Agudos, Pederneiras, and Piratininga at the Adélia Lorenzetti Municipal Theater in Lençóis Paulista (SP). The meeting discussed the importance of women entrepreneurs, promoting equal opportunities and empowering women.
The event hosted discussion groups on women’s empowerment and shared real stories and successful journeys of women who turned their dreams into businesses. A highlight was the participation of artisan Marta Rochiti, who shared her journey after participating in a program called, “From Individual to Business.” The program helped her achieve home ownership and purchase industrial-scale machines, demonstrating the initiative’s transformative potential.
In Mato Grosso do Sul, the project delivered strong results in 2025 through the Dona Della – Sustainable Sewing initiative, carried out in collaboration with Sebrae-MS and the municipal government of Bataguassu. The project offered local seamstresses the opportunity to take part in specialized training, during which they transformed materials that would be discarded as waste—such as fertilizer bags and uniforms—into high-quality items with a unique handcrafted touch. In June 2025, the project gained visibility through exhibitions of the newly launched products at Bioparque Pantanal in Campo Grande and at Shopping Três Lagoas.
More than a new source of income, the project strengthened participants’ entrepreneurial spirit, creating a support network that goes beyond skills-sharing. The initiative resulted in the formalization of the Ipê Rosa Sewing Entrepreneurs Association, an important milestone for the 29 women who participated in the first Dona Della project cycle. Since the association was created, an average increase of 16% in participants’ income has been reported.
Bracell Social Grants: 1st edition
In 2025, Bracell launched the first edition of the Bracell Social Call for Proposals, an initiative designed to strengthen civil society organizations and promote sustainable development in five municipalities in São Paulo State: Lençóis Paulista, Macatuba, Pederneiras, Botucatu, and Bauru. The call prioritized projects in the areas of health and well-being, sports, education, culture, environmental education and women’s entrepreneurship.
The first edition drew strong community engagement, with 106 proposals submitted. Following a three-stage selection process—document review, technical evaluation, and final approval—conducted by an internal committee with support from a specialized external consultancy, nine social projects were selected. Bracell allocated approximately R$600,000 for the implementation of these projects throughout 2025, benefiting 623 people.
Among the selected projects, one initiative in the municipality of Pederneiras (SP) stands out, focused on accessibility technologies for children and young people with intellectual disabilities, multiple disabilities and autism spectrum disorder (ASD). Through the project, the computer lab of the local Association of Parents and Friends of Exceptional Children (Apae) was provided with specialized devices and software, along with professional training.
In Botucatu (SP), another selected project provided training in the Esmirna tapestry technique for individuals undergoing psychosocial rehabilitation, supporting entrepreneurship, new livelihoods, and social inclusion. Over six months, participants engaged in creative workshops. Following the workshops, an exhibition of the products was organized, a commercial catalog was developed and the items were made available in department and home décor stores.
In Lençóis Paulista (SP), the project Guerreiros da Quadra para a Vida, led by the Lençoense Basketball Association (Alba), supported vulnerable young people by offering basketball classes outside regular school hours—promoting social inclusion, discipline and personal development.
To ensure the support we provide is effective, selected projects are required to submit financial reports and activity reports in accordance with the rules established in the call for proposals. Bracell monitors and tracks the investment, as part of our commitment to transparency and long-term social impact in the communities where we operate.
Boosting local businesses: from production to sales
In addition to providing training and technical support, Bracell has created different channels to enable entrepreneurs from supported social programs to market their products and reach new audiences.
In our Bahia and São Paulo operations, Bracell Social Collective Fairs bring producers directly to Bracell’s factories and offices, where employees can purchase vegetables, honey and bee products, jams, soaps, candles and other artisanal products. The initiative connects producers to consumers, strengthening local businesses and fostering closer community ties.
In 2025, Bracell opened product stores at its Bahia facility, with plans to expand to other operations. Although different from the fairs, these physical stores expand employees’ access to Bracell’s finished products at prices more affordable than those found in the traditional market.
The Bracell Social Center in Lençóis Paulista serves as a permanent showcase for these businesses. The inclusive sociocultural space, open to the community, provides ongoing exhibition opportunities for products from women-owned businesses, beekeepers, and small rural producers.
Building brighter futures for students
MS Florestal, in partnership with Bracell Social, organized a career fair called Raízes do Futuro for more than one thousand students aged 16 to 18 from Bataguassu (MS) and surrounding areas, bringing together teachers and professionals to discuss the future of work, education and emerging opportunities. The event included a preparatory session for the ENEM, lectures and opportunities for students to engage with universities and Higher Education Institutions represented at the fair.
Social Impact Business Development
The Impact Business Development Program (FNI) provides technical and operational support to productive associations and/or groups in the Northern Coast and Agreste regions of Bahia, helping to build the institutional and entrepreneurial capabilities of organizations and their leaders. The program supports initiatives aimed at improving processes, products, market access, and public policies geared toward business growth.
In total, the program reached 4,528 people directly and indirectly. FNI is active in the municipalities of Alagoinhas, Araçás, Aramari, Cardeal da Silva, Catu, Entre Rios, Esplanada, Inhambupe, and Olindina, all in the state of Bahia. In 2025, FNI activities generated R$954,950.22 in income for participating businesses.
Additionally, securing supply contracts through the Food Procurement Program (PAA) and the National School Nutrition Program (PNAE) served as important avenues to expand and ensure the sustainability of supported businesses. In 2025, the Mato Limpo Community Association (Araçás) and the Dona Maria Community Cooperative (Olindina) advanced with approved projects and contracts under PAA and PNAE, totaling R$1,945,322.13.
GRI 203-2 Significant indirect economic impacts
We invest in structuring community initiatives in the regions where we operate through Bracell Social. Our Social Investment Policy embodies Bracell’s commitment to creating positive social value while respecting local customs, traditions, and culture, and building strong, trust-based relationships with the communities where we operate.
Through Bracell Social, we develop enabling projects in the areas of education, entrepreneurship, and civic engagement:
Education: we help to improve educational practices in public schools. These programs foster environmental civics, develop leadership skills, and support the professional development of adolescents and young adults, underscoring our belief in the transformational role of education.
Empowerment: Bracell works to strengthen production collectives and social enterprises by creating learning environments focused on creating employment and income opportunities. We invest in training and technical assistance, develop community leaders, promote cooperativism, and facilitate social participation mechanisms including public calls for projects and public-private partnerships.
Estar Bem: we provide free access to leisure, cultural activities, health services, and civics initiatives for local residents.
Discover more about our Bracell 2030 goals for women’s entrepreneurship, income generation, and education under GRI 3-3: Management of material topics: Community engagement and local development.
Below are some of the outcomes from Bracell Social’s key projects in São Paulo in 2025.
| Projects | Municipalities | Positive impact | Stakeholders reached |
|---|---|---|---|
| Dona Della | Agudos
Areiópolis Avaí Bauru Borebi Lençóis Paulista Macatuba Presidente Alves Pederneiras Piratininga |
The Dona Della project aims to promote women’s financial independence by supporting the creation or strengthening of women-led businesses—whether formal or informal—advancing their growth and market access, and helping them gain a foothold in the market. In 2025, in partnership with Sebrae, overflow workshops were delivered at the Bracell Social Center, along with preparatory pitch workshops for the Business Meeting, the Business Meeting itself, a visit to the Sebrae Entrepreneur Fair in São Paulo, Dona Della Day in celebration of Women’s Entrepreneurship Month and consulting sessions for participating entrepreneurs. A total of 330 women participated, representing ten municipalities, and R$15,021.50 was raised through the exhibition and sale of products at the Bracell Social Collective Fair and at the Business Meeting. | 330 business owners participated in the project activities. |
| Nós do Campo | Agudos
Borebi Iaras Paulistânia |
The Nós do Campo project aimed to promote livelihoods and food security for small farmers, with a focus on helping them transition to ecological agriculture, implement agroforestry systems, and market their produce. In 2025, a total of 124 people were benefited. They generated R$18,746.64 in sales at the Bracell Social Farmers’ Market. | 124 farmers from the Zumbi dos Palmares Settlement (Iaras), P.A. Rosa Luxemburgo, P.A. Maracy 1, P.A. Vau do Jaboque (Agudos), P.A. Loiva Lurdes (Borebi) and P.A. União de Todos (Paulistânia).
|
| Pollinators | Agudos
Avaré Bauru Botucatu Cabrália Paulista Itatinga Lençóis Paulista Marília |
The Polinizadores project developed beekeeping activities within Bracell’s forest areas through partnerships with eight neighboring beekeepers’ associations. The initiative aims to establish honey and bee product production in a structured, responsible and sustainable manner. In 2025, 944 beehives were installed in forest areas, resulting in the production of 680 kg of honey. In addition, four beekeepers were invited to take part in the Bracell Social Collective Fair, where they earned over R$30,557.00 from the exhibition and sale of their honey products. | 51 beekeepers benefited. |
| Conexão | Agudos, Bauru, Botucatu, Lençóis Paulista, Macatuba and Pederneiras. | In its 3rd edition, the Conexão project aimed to improve participating civil society organizations’ fundraising skills, supporting their long-term sustainability.
The overall goal is to strengthen organizations through a structured learning process, as well as helping them submit applications for grants from other institutions and government programs. The capacity building also prepared these organizations to participate in general public calls for funding applications, increasing their chances of securing grants. Another specific objective is to boost their capabilities by offering training and mentoring to foster institutional growth and a new mindset around partnerships and sustainability. |
32 civil society organizations and 76 people were impacted. |
| Projects | Municipalities | Positive impact | Stakeholders reached |
|---|---|---|---|
| Continuing Education Project | Alagoinhas
Aporá Araçás Aramari Cachoeira Cardeal da Silva Conde Entre Rios Inhambupe Itanagra Ouriçangas Terra Nova |
Implemented in 12 municipalities in the Recôncavo, Northern Coast, and Agreste regions of Bahia, this project supports the professional development of public school educators and helps strengthen municipal continuing education programs. It also works with municipal education officials, students’ families, and broader society to encourage social engagement in advancing high-quality public education, through school forums and advocacy efforts aimed at local government candidates.
In September 2025, Bahia hosted the 1st Meeting of Municipal Secretaries of Education in Alagoinhas, bringing together representatives from 12 municipal governments to reflect on challenges and progress in education management. During the event, the municipal government of Terra Nova also formally joined the program. During the year, the project reached 273 schools, delivering a total of 1,008 hours of training. |
2,358 education professionals reached
24,309 students indirectly impacted 1,232 family members engaged
|
| Ecomunidade | Alagoinhas
Catu Entre Rios Itanagra Santo Amaro São Sebastião do Passé |
This program trains eco-agents to promote environmental awareness and best practices in the community. It also supports social and environmental initiatives, such as community gardens, revitalization of eco-parks, workshops on waste reuse, and robotics using recycled materials. | 19 communities served; 1,601 people reached; 158 eco-agents trained.
|
| Environmental Education Center | Acajutiba
Alagoinhas Aporá Araçás Aramari Cardeal da Silva Catu Entre Rios Inhambupe Itanagra Ouriçangas |
An interactive space dedicated to sharing knowledge and practices in environmental education, the Environmental Education Center is located at one of Bracell’s sites in Bahia, in the municipality of Inhambupe. It offers activities such as lectures and games on environmental topics, recycling workshops, guided walks along ecological trails, and visits to an agroforestry system. Students, teachers, and local communities are among the groups visiting the center every week. | 4,675 visitors received; 109 schools reached. |
| Impact Business Development Program | Alagoinhas
Araçás Aramari Cardeal da Silva Catu Entre Rios Esplanada Inhambupe Olindina |
The Impact Business Development Program (FNI) provides technical and operational support to productive associations and/or groups in the Northern Coast and Agreste regions of Bahia, helping to build the institutional and entrepreneurial capabilities of organizations and their leaders. The program encourages and supports initiatives aimed at improving processes, products, market access, and public policies geared toward business growth.
In total, R$954,950.22 in income was generated.
|
34 communities reached; 4,528 people reached directly and indirectly.
|
| Nós do Campo
|
Alagoinhas
Cardeal da Silva Entre Rios Esplanada Itanagra Mata de São João Rio Real |
This program helps to improve agricultural yields, increase biodiversity, and support income generation for small farmers. Nós do Campo promotes agroforestry methods by providing support and technical assistance to family farmers. The goal is to introduce new technologies and expand the use of agroforestry systems combined with eucalyptus cultivation. R$3,722.00 in income generated | 14 communities reached
1,508 people directly and indirectly reached
|
| Pollinators Program | Alagoinhas
Araçás Camaçari Cardeal da Silva Catu Entre Rios Esplanada Itanagra Jandaíra Mata de São João
|
Our Pollinators Program supports beekeeping as an alternative profitable use of eucalyptus plantations. Bracell authorizes certified beekeepers to install and manage apiaries in native vegetation areas owned by the company in Bahia.
The program also provides technical assistance to beekeepers to improve productivity, as well as offering courses and workshops on topics such as propolis, pollen, and mead production. |
1,024 people directly and indirectly reached
10 municipalities reached. |
| Women Producers | Santo Amaro
São Sebastião do Passé
|
Our Women Producers program promotes both individual and collective empowerment of women in the Recôncavo Baiano region, with a focus on entrepreneurship and autonomy. Through this initiative, the company supports 11 groups made up of women pursuing various alternative livelihoods, such as bioponics, food production, and egg-laying poultry farming. R$ 49,337.00 in income generated | 720 people directly and indirectly reached
11 communities reached
|
| Ponteira Sustentável
|
Água Fria
Alagoinhas Aporá Araçás Aramari Cardeal da Silva Conde Entre Rios Esplanada Inhambupe Itanagra Jandaíra Mata de São João Ouriçangas Rio Real Sátiro Dias |
Our Ponteira Sustentável (“Sustainable Tops”) program benefits associations and cooperatives by donating eucalyptus waste left over from harvesting, which is used as an additional source of income and funds for those living in these communities.
To improve wood waste collection activities on our properties, Bracell supported the collective organization of local associations into a cooperative that now provides a range of services in the region: the Mixed Cooperative of Rural Workers and Farmers in the North Coast and Agreste of Bahia (COOPNORTE/BA). R$ 10,804,865.35 in income generated
|
4,588 direct and indirect participants
|
Bracell Social Center
Launched in November 2024 as a dedicated community engagement space, the Bracell Social Center completed its first full year of activities in 2025, exceeding participation targets and delivering a broad and diverse program of activities.
Located in Lençóis Paulista, São Paulo, the facility welcomed more than 4,000 visitors, including 1,347 individuals who directly benefited from activities throughout the year.
Within the education pillar, the Bracell Social Center serves as the starting point for the Descobertas visits program, designed for ninth-grade students from public and private schools across the region. Approximately 1,200 students from 38 schools took part in the initiative.
The Center functions as a reception and briefing venue before students visit the mill. During the experience, students gain exposure to Bracell’s mills and forestry operations, engage with different technologies, interact with employees from multiple disciplines, and learn firsthand about initiatives that help to balance economic development, sustainability, and environmental conservation.
In May 2025, the Center hosted the announcement of the nine projects selected in the first Bracell Social Public Call for Projects, allocating approximately R$600,000 to five municipalities in the state of São Paulo (see GRI 3-3: Management of material topics: Community engagement and local development) The venue also supported job transition efforts. In partnership with the Municipal Department for Economic Development, it welcomed and trained individuals laid off from a local factory earlier in the year, and provided advice to help them redirect their careers.
As part of Women’s Month in March, Casa Bracell Social hosted a roundtable discussion under the theme, “Voices that Empower: Women, the Labor Market and Beyond,” open to the community and to women supported by civil society organizations and social assistance services. The event encouraged reflection, shared learning, and discussion on women’s professional and social experiences.
The well-being agenda also included a free lecture titled “Taking Care of Yourself: Health and Well-Being for Women,” offering participants a holistic perspective on quality of life. In July, the Center launched the first edition of “Vacation at the Center,” providing free educational and recreational activities, including kite-making and mini-garden workshops, as well as movie sessions for children and adolescents. During the second half of the year, the venue continued to offer free monthly Pilates classes open to the public through December.
Conexão Program
In 2025, the Bracell Social Center also hosted the Conexão program, a corporate initiative aimed at strengthening civil society organizations in the regions where Bracell operates. A total of 58 organizations applied, and 32 participated in the training cycle.
The program is designed to build organizational capacity, enabling participating organizations to improve governance practices and expand the social impact of their initiatives. By providing advice on management, financial planning, and organizational structuring, the program supports organizations in accessing funding opportunities and improving operational efficiency, fostering greater autonomy and long-term sustainability.
GRI 204-1 Proportion of spending on locally-based suppliers
In 2025, our supplier network included 1,513 registered partners with active contracts supporting operations at Bracell and Bracell Papéis (Lençóis Paulista (SP) site). In our Bahia and Pernambuco operations—Bracell and Bracell Papéis—we had a total of 6,464 suppliers with active contracts. In total, we had 7,977 registered suppliers, of which 1,816 held active contracts in our operations.
We sourced 69% of our supplier spend locally in São Paulo—for both Bracell and Bracell Papéis operations—and 12% in Bahia, for Bracell operations. At Bracell Papéis Nordeste, 3% of supplier spend was local—for operations in Feira de Santana (BA), São Gonçalo dos Campos (BA), and Pombos (PE).
Local suppliers are defined as those based in the states where our operational sites are located. The percentage of spending on local suppliers is calculated across all sites. For confidentiality reasons, Bracell does not report financial data.
| Business unit | Bahia (pulp) | São Paulo (pulp) and Paper Southeast | Paper Northeast |
| Percent | 62% | 82% | 76% |
GRI 411-1 Incidents of violations involving rights of indigenous peoples
In São Paulo, the Araribá Indigenous Territory is located in Avaí (SP), and the Tekoa Nhanderu Porã village is in São Miguel Arcanjo (SP), both within a three-kilometer radius of Bracell’s forestry operations. The Araribá Indigenous Land, demarcated by the Government of São Paulo in 1910, comprises four villages (Tereguá, Ekeruá, Kopenoti and Nimuendaju), covers 1,900 hectares, and is home to 671 people. The Tekoa Nhanderu Porã village covers 34.55 hectares and has 20 residents who have lived there since 2022. There are no other indigenous communities located near Bracell’s other operational sites.
In 2025, Bracell did not develop any formal consultation protocols for indigenous peoples. Seven meetings were held during the year between Bracell representatives, FUNAI, and indigenous leaders from the Araribá Indigenous Territory. The purpose was to present and provide updates on operational activities carried out by Bracell in the area surrounding the indigenous land, including activity schedules, operational details, the complaints channel, and preventive and mitigating measures for potential impacts on the community. These meetings were also an opportunity to elicit the perceptions of the indigenous community regarding Bracell’s activities, helping to enhance the effectiveness of implemented measures. Additional topics addressed included complaints and related follow-up actions, a project for the restoration of protected areas, and donations.
These discussions are held prior to the start of operations through culturally appropriate engagement, in which information about Bracell’s activities is presented in clear language. This approach provides an opportunity for indigenous representatives to express their concerns, which are then reviewed and addressed by Bracell.
All meetings were documented through attendance lists, photographs and minutes, with prior permission being sought for data collection from participants, totaling 34 individuals, including 15 representatives from Bracell, 11 from the indigenous land, six from Consultoria Synergia and two from the indigenous authority, Funai. Villages are consulted through their leaders, and 100% have chiefs or vice-chiefs as representatives.
The stakeholder engagement process is inclusive of the entire community, including women and elders, and allows sufficient time for the community to be informed about issues and for Bracell to address the needs, aspirations and concerns shared by indigenous peoples during interactions with the company.
In 2025, the meetings with villages were scheduled by the Brazilian indigenous authority, Funai, which attempted to schedule meetings during hours that accommodated indigenous communities’ routine activities, and informed them in advance of the start and end times of meetings, as well as the topics to be discussed. These meetings included the participation of individuals residing in urban areas (representatives of the company, Funai and Consultoria Synergia).
A separate meeting was also held between representatives of Bracell, Funai, indigenous leaders and Consultoria Synergia to present the Work Plan for conducting a study in the Araribá Indigenous Land. Synergia was engaged due to its expertise in the field, and because it was recommended by indigenous leaders.
The study included a social and environmental assessment of the Araribá Indigenous Land, identification of legal and customary rights of the indigenous population, identification and characterization of sites of special significance and containing High Social Conservation Value for indigenous peoples, assessment of the impacts of Bracell’s forestry operations on the indigenous land, and a work plan for Bracell’s activities in the territory. The study did not identify any cases of violation of indigenous peoples’ rights.
GRI 413-1 Operations with local community engagement, impact assessments, and development programs
Bracell implements community engagement initiatives, impact assessments, and development programs across all operations. Our Integrated Management System includes environmental and social impact, risk, and opportunity matrices for both forestry and mill operations.
The results of our environmental and social impact assessments are shared with our stakeholders. Through this practice, we reaffirm our commitment to transparency and corporate accountability.
Local development plans are built around the needs and priorities expressed by local communities, ensuring that initiatives reflect their interests.
Likewise, external stakeholder engagement plans are based on stakeholder mapping to ensure effective communication and alignment with stakeholder expectations.
To encourage active community participation in managing the impacts of our forestry operations, we have established committees and broad consultation processes involving members of local communities, including vulnerable groups. For communities located in the areas of influence of our forestry and mill operations, our Community Relations department engages regularly with local residents, keeping them informed about impacts and the mitigation measures in place.
We have formal procedures in place for documenting and addressing community concerns and complaints. Through ongoing engagement, the Community Relations team broadly disseminates information about our Contact Us hotline (0800 709 1490 in São Paulo, Minas Gerais, Goiás and Paraná and 0800 284 4747 in Bahia and Sergipe) to residents living near our forestry operations. Additional initiatives include awareness campaigns on forest fire prevention and the display of our contact channel on company vehicles operating in the field to receive feedback and complaints specifically related to our fleet operations.
| Committees | Community associations are commonplace in the region where we operate in Bahia. Bracell has established committees and other permanent channels to help cultivate good relationships with associations and engage closely with community leaders in each region. We also support public institutions such as the Civil and Military Police, Public Prosecutor’s Office, the Judiciary, and other governmental agencies. For our operations in São Paulo, community engagement takes place through one-on-one conversations with local residents and through meetings with community groups when local leaders are present. |
| Community surveys | We conduct on-site visits to survey the communities neighboring our operations. These surveys identify resident families, community leaders, and the key needs and aspirations of each community. We also assess existing infrastructure, potential impacts from our operations, as well as the presence of traditional communities, indigenous peoples, or Areas of High Social and/or Cultural Heritage Value. |
| Impact Zoning Map | We map our planting, preservation, and enrichment areas to identify Bracell’s activities across the areas where we operate. Communities situated within these zones are categorized according to their level of influence on our operations and projects. We also identify any traditional communities, including quilombola and indigenous settlements. This mapping exercise, conducted by the Planning team, provides a visual overview of the areas covered and the distribution of communities, including quilombola communities in Bahia and indigenous communities in São Paulo. |
| Stakeholder Mapping and Matrix | Community database information is managed through a stakeholder matrix, which collates stakeholder data including host municipality, representative organization, type of institution, contact information, level of influence, stakeholder profile, and key interests. In 2025, Bracell’s stakeholder matrix in Bahia expanded compared to 2024, totaling 2,014 stakeholders. The engagement profile indicates predominantly positive or stable perceptions: 49% are favorable and 46% neutral, while only 5% hold an unfavorable view of the company’s operations. |
| Community meetings | We convene gatherings to keep stakeholders abreast of Bracell’s forestry management operations, including planting, harvesting, haulage, and other operations near communities. During these sessions, we address inquiries, document grievances, and identify communities’ primary needs. We also provide informational materials about the company and available communication channels. Discussions are also held with indigenous communities. In the Northeast, there are no records of indigenous peoples within our forest properties (see GRI 411-1 Incidents of violations involving rights of indigenous peoples). |
| Operational outreach in São Paulo and Bahia | Bracell directly engages with and monitors impacts on neighbors and communities near eucalyptus farms, including indigenous peoples (in São Paulo, learn more in GRI 411-1 Incidents of violations involving rights of indigenous peoples) and quilombola communities (in Bahia, where they are located).
In Bahia, Bracell holds meetings to share information about planting, harvesting, transportation, and other activities. During these meetings, we answer questions, document complaints, identify community needs, and map out areas of concern.
In São Paulo, impact monitoring and risk management is done in three stages: pre-operation, during operation, and post-operation. The focus is on prevention and, when necessary, implementing mitigation measures to minimize impacts.
|
| Production and distribution of informational materials | We advertise our “Contact Us” channel in our “operational outreach” kit, which includes informational brochures about the forestry cycle, videos with information about eucalyptus cultivation, forest fire campaign materials, and copies of the company’s Public Forestry Management Brief. |
GRI 413-2 Operations with significant actual and potential negative impacts on local communities
In 2025, we carried out engagement and relationship-building activities with communities in 114 municipalities in the state of São Paulo, 16 in Minas Gerais, 2 in Goiás, and 3 in Paraná. In the Northeast, these activities covered 44 municipalities, including 41 in Bahia and 3 in Sergipe, such as Alagoinhas, Aporá, Araçás, Catu, Cardeal da Silva, Dias D’Ávila, Entre Rios, Esplanada, Itanagra, Jandaira, Mata de São João, Ouriçangas, Pojuca, Santo Amaro and São Sebastião do Passé in Bahia, as well as Cristianápolis, Santa Luzia do Itanhy and Indiaroba in Sergipe.
In the Midwest, Southeast, and South, operational impacts identified included noise pollution and odors around our industrial sites and, in forestry operations, excessive dust, road damage or blockages, speeding, chemical drift, and property damage—all of which were mitigated.
However, the number of complaints filed in São Paulo increased from 363 in 2024 to 449 in 2025. This increase was due to the expansion of forestry operations, which led to more complaints related to third-party property damage, dust from truck traffic, and service road damage. Complaints related to speeding decreased. The rise in reported cases was also influenced by our efforts to advertise reporting channels and by the stronger relationships we have built with local communities.
| Complaints | 2023 | 2024 | 2025 |
| Damage to third-party property | 41 | 88 | 240 |
| Airborne dust caused by trucks and machinery | 37 | 101 | 116 |
| Road maintenance | 63 | 113 | 0 |
| Road damage | 0 | 28 | 236 |
| Maintenance of roads, bridges and culverts | 0 | 0 | 0 |
| Speeding | 0 | 26 | 30 |
| Fence maintenance | 27 | 6 | 0 |
| Others | 3 | 1 | 0 |
| Total | 168 | 362 | 622 |
| Total mill and forestry | 171 | 363 | 622 |
| Note 1: The “Other” category includes events related to industrial operations. Note 2: In 2025, the increase in reports in São Paulo compared to the previous year resulted from the intensification of forestry operations. The main topics involved damage to third-party property, dust generation from truck traffic, damage to roads and access routes, while complaints about speeding decreased. The growth in the number of reports also reflects the improved effectiveness of communication channels and the strengthening of relationships with local communities, which encouraged the use of official channels for handling cases. |
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| Complaints | 2023 | 2024 | 2025 |
| Damage to third-party property | 12 | 14 | 9 |
| Roads | 14 | 6 | 13 |
| Oil leakage | 0 | 0 | 1 |
| Dust (forestry operations only) | 8 | 2 | 17 |
| Contractors (complaints from contractors directed to their contracting companies) | 14 | 18 | 23 |
| Dangerous driving | 11 | 9 | 7 |
| Noise | 2 | 0 | 1 |
| Odor | 1 | 1 | 1 |
| Others | 16 | 11 | 10 |
| Total mill and forestry | 78 | 61 | 82 |
Note 1: the complaints category were updated compared to the 2024 reporting cycle to enhance data transparency (GRI 2-4).
Note 2: the category “odor” was included for Bahia pulp operation and its historical number of complaints. “Oil leakage” was included as a reporting category starting in 2025. There are no previous records of this type of complaint. The complaint refers to an oil leak from machinery operated by a third-party service provider during forestry activities. The incident was identified through the whistleblowing hotline (Contact Us channel) and was promptly mitigated by the contractor, which removed the affected soil and sent it for remediation by a specialized company (GRI 2-4).
Note 3: the category “Other” refers to complaints recorded only once throughout the year, regardless of whether they originated from forestry or industrial operations.
Note 4: In 2025, there was a reduction in the number of complaints related to property damage and traffic recklessness. Conversely, there was an increase in reports of road damage, dust incidence, and contractor-related complaints, driven by the implementation of new forestry projects and the expansion of operations from 42 to 44 municipalities. The rise in complaints is also attributable to the enhanced visibility of the “Contact Us” channel (for submitting complaints and grievances) and the strengthening of engagement initiatives with local communities.